HOW TO BUILD A USER INTERVIEW SCRIPT

PROJECT


INTERVIEW

SCRIPT

 

THE

 

SEE TWO EXAMPLES

 

 

THE GOAL IS TO HAVE A DISCUSSION.
NOT ANSWER ALL YOUR QUESTIONS!

PROJECT


TOPIC MAP

SCRIPT

 

FITS ALL ON 1 PAGE

EASY TO BOUNCE AROUND`

MAKES INTERVIEW SOUND NATURAL AND NOT SCRIPTED

QUICK AND EASY TO MAKE

 

THOROUGH AND WELL CRAFTED

HAS INTRO AND GUIDELINES`

EASY FOR OTHER TEAM MATES TO USE

KEEPS INTERVIEW FOCUSED AND GUIDED

 

EASY TO GO OFF-COURSE

HARD FOR ANOTHER TEAM MATE TO PICK UP  & USE

 

 

 

TAKES TIME TO CREATE

CAN MAKE INTERVIEW FEEL SCRIPTED AND NOT NATURAL

CAN BE HARD TO FOLLOW IF INTERVIEWEE "JUMPS AROUND"

 

 

 

Research Goals:

Intro

Behavior

Topic 1

- TOPIC MAP DIAGRAM –

PROS

PROS

CONS

CONS

- THE SCRIPT –

vs

PROJECT


WHAT MAKES

A GOOD QUESTION?

 

A good question, tells a good story...

In that story, you get human behavior.

You want to learn about problems

& the experiences around the problems.

Think about the persona framework:

Needs/Goals, Behaviors/Activities, Pains

PROJECT


QUESTIONS

 

 

THE

WHAT QUESTIONS WILL HELP US DEFINE

& ACHIEVE OUR LEARNING GOALS

 

 

 

PROJECT

1. INDIVIDUALLY BRAINSTORM ?'S - 1 PER STICKY NOTE
2. CLUSTER THE THEMES

3. BASED ON THE THEMES, WHAT ARE THE LEARNING GOALS
4. TAKE PHOTOS

 

LEARNING GOAL

WHAT ARE THE

COMMON BART

& MUNI MACHINE

EXPERIENCES

 

THEME

BART MACHINE

THEME

BART MACHINES

CREATE A INTERVIEW SCRIPT

-
DIGITIZE INTERVIEW SCRIPT WITH LEARNING

GOALS AND QUESTIONS. Continue from today.

 

 

 

 

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PRINT THESE OUT AND BRING THEM TO CLASS ON WEDNESDAY.

START SCHEDULING PEOPLE FOR ANYTIME AFTER NEXT WEDNESDAY. Don'T START INTERVIEWIN YET.
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