Task your user to do an action in the application, then watch and observe.
Do not help them, unless they are really really stuck!!!
— The Task Testing —
Lean UX is all about testing all the time at every stage of your design.
You don't know the impact of your design decision unless you test it.
Testing is how you will know your design works or not.
Think like a scientist and decide like a lawyer.
If your not user testing, your accumulating risks every time you make a design decision.
All the time and as much as possible.
In the industry, it's best to test once a week or every other week. Always be testing (ABT)
YOUR DESIGN DOES NOT NEED TO BE PERFECT or complete at all, to test it. Don't wait until it's too late.
Do concept level testing with paper prototypes, tons of testing during wire-frame level and in the visual stage too.
If you add a bunch of new screens or change existing interactions, then you should test and Iterate.
TOOLS TO RECORD A DESKTOP SCREEN
QUICK TIME - CAN RECORD DESKTOP
ZOOM - SCREEN SHARE AND RECORD
TOOLS TO RECORD A MOBILE SCREEN
Zoom can record on phone
Lookback app - but it's expensive
Screen recording on your iphone
REMOTE SCREEN SHARING STEPS:
SEND LINK TO PROTOTYPE RIGHT IN THE BEGINNING OF THE SESSION.
HAVE THEM PRESS THE ZOOM SCREEN
HAVE THEM READ THE TASK SCREEN
AND START THE TASK.
HAVE THEM TALK OUT LOUD.
SCREEN SHARE - DESKTOP
DON'T TEST MOBILE REMOTELY
IT'S NOT 100% CONCLUSIVE AND IS
ONLY DONE TO VALIDATE CONTENT
ORDER NOT USABILITY.
SCREEN SHARE - MOBILE
What are the scenarios you're going to task people to do in
Take a look at each scenario and look at the
screens you're going to show per scenario. Then write questions that tasks & guide the user through that specific work-flow/scenario.
Write a testing-guide or user-testing script
that goes through each scenario of your application and guides the user through the screens with questions relating to each screen and section that you are showing.
Adding your clipper card.
Checking clipper card balance.
Adding $20 to your clipper card balance.
Checking the status connection of your luggage.
Booking a flight.
How do you add your clipper card and see the balance:
Q. Is this all the information you need?
Q. Once you add it, how do you know what the account balance is?
Q. What would you expect to see if you balance is getting low?
Q. How would you like to get notified if your clipper card is low?
How do you check the status connection of your luggage:
Q. How do you know it's connected?
Q. What would you expect to see if it's not connected?
Q. Where would you go to re-connect it?
How do you know what the current balance of your clipper card is?
Once you know the balance, how would you add $20 to your balance?
How do you know where your luggage is? How do you know that you're connected to the luggage? How would you know if you luggage is not connected?
How would you book a flight? What information that you viewing is most important to know about? Once you book the flight, what kind of confirmations would you like to receive?
CAN SET UP